Payment for your first doctor consultation is required following your nurse consultation. Likewise, for follow-up appointments, payment will be requested upon completion of the session. Below is a summary of the available payment options:

Apple Pay and Google Pay

You’ll need to have Apple Pay or Google Pay already set up on your device in order to be able to use them for payment.

To pay by Apple Pay or Google Pay, follow the steps below:

1. In the checkout page, select the payment option you'd like to use.

2. Follow the prompts to complete your payment.

Debit or credit card

Alternaleaf accepts Visa, Mastercard and American Express, with no surcharge. Your debit or credit card details are not saved in Alternaleaf’s system, so you will need to enter them manually each time you order.

To pay by debit or credit card, you can follow the steps below:

1. In the checkout page, select the payment option “Credit card”.

2. Enter your card details in the required fields. 
3. Select “Continue to payment” to finalise your order.

4. You’ll then be taken to a confirmation page where you can finalise your payment.

Prepaid Cards

If the options above don’t work for you, consider the Australia Post Everyday Mastercard. This prepaid card, available at your local Australia Post Office, functions just like a debit or credit card and can be used to pay for your orders with ease.

Refunds

If there were any issues with your consultation and you are eligible for a refund, the full amount will be credited back to your original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account.

Overdue Payments

If you have an unpaid consultation, you may receive an overdue payment request via email. This email will include all the necessary details about the consultation.

If the consultation was canceled or you were informed it would be complimentary, please get in touch with Alternaleaf for clarification.

To settle your overdue invoice, follow these steps:

1. Open the email from Alternaleaf with the overdue payment request and click “Pay now.”
2. You’ll be redirected to the checkout page. Enter your details and click “Continue to payment.”
3. Select your preferred payment method and complete the transaction.

If you’ve checked your spam or junk folder and still haven’t received a payment confirmation, contact us at unpaidinvoice@alternaleaf.com.au.

If you’ve already made the payment but believe this notice was sent in error, please email us a photo of your bank’s payment confirmation to the same address: unpaidinvoice@alternaleaf.com.au.