Payment will be processed after you attend your initial nurse or follow up doctor consultation. If you have a credit or debit card on file, we’ll deduct the amount automatically and you’ll be emailed a receipt. Otherwise, you’ll receive an invoice via email with the option to “Pay now”.

You won’t be charged for consultations that didn’t go ahead. This includes if the doctor takes unexpected leave, or you accidentally miss your appointment.

Overdue invoice

If you have a previous unpaid consultation, you may receive an overdue invoice request. This will be sent to you via email and provides detailed information about the consultation. 

If the consultation did not go ahead, or you were told this was complimentary, please contact Alternaleaf.

To pay the overdue invoice, please follow the steps below:

1. Open the email from Alternaleaf containing the overdue invoice request. Select “Pay now”. 
2. This will take you directly to checkout. Enter your details and select “Proceed to payment”. 
3. Choose your preferred payment method and complete the transaction. 

You’ll receive a confirmation email shortly after your payment is processed.

If you have checked your junk or spam folders and have not received a payment confirmation, please email unpaidinvoice@alternaleaf.com.au.If you paid the initial invoice and believe you were sent this in error, please email a photo as proof of payment from your bank account to unpaidinvoice@alternaleaf.com.au.