Your Alternaleaf doctor will assess your medical history and current symptoms to recommend the most suitable medication for you, if appropriate. With access to a wide range of options, they’ll collaborate with you to create an individual treatment plan.
Due to the regulations around your medication, you’ll only be able to order the specific brand and formulation that’s been prescribed.
Prescription
To view your active prescriptions, including information about dosage, repeats and dispense interval, follow the steps below:
- Login to your Patient Portal.
- Select “Prescriptions” from the left navigation menu.
- You can use the dropdown arrow to the right of the medication name to see more details about your prescription.
- Here you can view your prescription details and medication dosage information.
You can also download an Evidence of Prescription letter, also known as a treatment letter, from this page. This document confirms that you are a patient being treated by the Alternaleaf clinic and includes details of your prescription.
Repeats
Your prescription may include repeats so you can access more units of medication. This refers to the number of times you can reorder your prescribed dose before requiring a follow up consultation to discuss renewing your prescription with your Alternaleaf doctor.
You can find more information about repeats via our delivery partner uMeds' website.
Dispense Interval
Due to medical dispensing regulations, you’ll be prescribed a certain amount of each medication that can only be dispensed within a set period of time.
If you order more than that amount within the set period of time, your order will go into dipsense interval. This means it can’t be dispensed until the interval passes.
You can find more information about interval time on our delivery partner uMeds' website.
Script duration
Due to schedule 8 medication regulations, prescriptions may remain valid for 6 months. However this does vary depending on the doctor’s assessment of your circumstances. You’ll receive an email prior to your prescription expiration date as a reminder. If there are still repeats remaining when your prescription expires, you won’t be able to use them. If you wish to renew your prescription, you’ll need to book a follow up consultation to discuss with your Alternaleaf doctor.
If you require your medication, we recommend ordering a minimum of 5 days before your prescription is due to expire. This is because the prescription needs to be active at the time that your medication is dispensed from the pharmacy. If your prescription expires after you order but before the medication is dispensed, the order will need to be cancelled and refunded.
To view the expiration date of your prescriptions, follow the steps below:
- Login to your Patient Portal.
- Select “Prescriptions” from the left navigation menu.
- Under your “Active” prescriptions, select the drop down arrow next to the medication name for more information.
- This will display the date the prescription was created and when it will expire.
Do I have to order through uMeds?
If you’d like to get your medication from a local pharmacy, you can either use Click & Collect, or get your script released.
Using Click & Collect at a participating pharmacy
Click & Collect allows you to order your medication through the uMeds patient portal and pick it up from a participating local pharmacy. Your medication costs and ordering process remains the same, and your script stays with uMeds, which means you still have access to other delivery options in the future.
Click & Collect is gradually being rolled out, so availability depends on your location and pharmacy stock.
Requesting a script release
When your script is released, your prescription will be emailed to you as an eScript, so you can take it to your chosen pharmacy. The pharmacy will need the TGA approval documents to dispense your medication, so you’ll need to provide their details to us.
You can continue to see your Alternaleaf doctor and use the patient portal to book consultations, but you won’t be able to order through uMeds.
This service is currently not available for those living in Tasmania, due to state-specific prescribing regulations.
Things you need to know:
- The script release process can take up to 3 business days.
- We can’t release a script if there are pending orders through uMeds.
- The eScript link will only be valid for 7 days, so please download and save the file as soon as possible.
Things to check with your pharmacy:
- Do they have your medications available?
- Do you understand their dispensing fees?
- Do they allow partial orders? For example 1 unit at a time or, only whole orders?
If you’d like to have your script released, you can contact Alternaleaf.
What if I want to order through uMeds in the future?
If you want to order through our partner uMeds in the future, you’ll need to contact Alternaleaf to arrange this. You'll also need to complete a follow-up consultation with your Alternaleaf doctor at the standard cost of $29.
What if I want to change my pharmacy?
If you want to go to a new pharmacy for your medication, you’ll need to contact Alternaleaf and provide us with the updated details so we can send them the approval documents.
What if I see a new doctor?
Their specific TGA approval documents will need to be sent to the pharmacy before you can get your script dispensed. To make sure this is done, you can contact Alternaleaf after your consult.
What if I get prescribed new medication?
If your doctor prescribes a formulation you’ve never used before, new TGA approval documents will need to be sent through to the pharmacy. To make sure this is done, you can contact Alternaleaf after your consult.