Your Alternaleaf doctor will assess your medical history and current symptoms to recommend the most suitable medication for you, if appropriate. With access to a wide range of options, they’ll collaborate with you to create an individual treatment plan.
Due to the regulations around your medication, you’ll only be able to order the specific brand and formulation that’s been prescribed.
Prescription
To view your active prescriptions, including information about dosage, repeats and dipsense interval, follow the steps below:
- Login to your Patient Portal.
- Select “Prescriptions” from the left navigation menu.
- You can use the dropdown arrow to the right of the medication name to see more details about your prescription.
- Here you can view your prescription details and medication dosage information.
Repeats
Your prescription may include repeats so you can access more units of medication. This refers to the number of times you can reorder your prescribed dose before requiring a follow up consultation to discuss renewing your prescription with your Alternaleaf doctor.
You can find more information about repeats via our delivery partner uMeds' website.
Dispense Interval
Due to medical dispensing regulations, you’ll be prescribed a certain amount of each medication that can only be dispensed within a set period of time.
If you order more than that amount within the set period of time, your order will go into dipsense interval. This means it can’t be dispensed until the interval passes.
You can find more information about interval time on our delivery partner uMeds' website.
Script duration
Due to schedule 8 medication regulations, prescriptions may remain valid for 6 months. However this does vary depending on the doctor’s assessment of your circumstances. You’ll receive an email prior to your prescription expiration date as a reminder. If there are still repeats remaining when your prescription expires, you won’t be able to use them. If you wish to renew your prescription, you’ll need to book a follow up consultation to discuss with your Alternaleaf doctor.
If you require your medication, we recommend ordering a minimum of 10 days before your prescription is due to expire. This is because the prescription needs to be active at the time that your medication is dispensed from the pharmacy. If your prescription expires after you order but before the medication is dispensed, the order will need to be cancelled and refunded.
To view the expiration date of your prescriptions, follow the steps below:
- Login to your Patient Portal.
- Select “Prescriptions” from the left navigation menu.
- Under your “Active” prescriptions, select the drop down arrow next to the medication name for more information.
- This will display the date the prescription was created and when it will expire.
Requesting an eScript
If you’d like to pick up your medication, we can organise a script release. This means your prescription will be emailed to you as an eScript, so you can take it to your chosen pharmacy.
You can only nominate one pharmacy to hold your approval documentation and fill your prescription. If you choose to change your pharmacy, Alternaleaf requires the updated pharmacy details. It is also important that the pharmacies transfer any remaining repeats available between them.
This is currently not available for those living in Tasmania.
Things to keep in mind:
- The script release process can take up to 5 business days.
- Make sure your chosen pharmacy stocks your exact medications and that you understand their dispensing fees.
- Ensure the pharmacy uploads the full provided eScript including any repeats. This guarantees they can dispense the desired medications when required.
- If you have a new prescribing doctor at a follow up consultation, Alternaleaf requires notifying to send the new doctor’s TGA documentation to your nominated pharmacy.
- uMeds will no longer hold your prescription and you won’t be able to order through your patient portal.
- If you want to order through our partner uMeds in the future, you’ll need to contact Alternaleaf to arrange this. You'll also need to complete a paid follow-up consultation with your Alternaleaf doctor.
If you’d like to request a script release, please contact Alternaleaf.