Prescribed medication must be kept in its original packaging with all pharmacy labels attached. This is also the best way to identify that the medication is legally prescribed to you.

Patient card

Your patient card verifies that you're an Alternaleaf patient. It can be used for informational purposes only. We send patient cards to the address on your patient profile. They can take 3-6 weeks to arrive, from the date of your first prescription.

If you haven't received your patient card within 6 weeks of your first prescription, or you need a replacement card, please contact Alternaleaf.

Treatment letter

Treatment letters can only be issued once your first order has been dispensed from the pharmacy and they cannot comment on the patient’s ability to perform certain tasks or duties.

Alternaleaf offers two types of treatment letters:

1. Confirmation of patient status

This letter confirms that you are a patient being treated by the Alternaleaf clinic. Once requested, please allow 2 business days for the Alternaleaf patient care team to complete this document and email it to you.

2. Confirmation of treatment plan

This letter confirms that you are a patient with Alternaleaf, and also outlines the details of your prescription. As this is written by your prescribing doctor, please allow up to 10 business days for it to be completed and emailed to you. 

If you require extra information on the treatment letter, we can request this, however it will be up to the prescribing doctor whether this can be included.

To request a treatment letter, contact Alternaleaf and state which type you require. 

Travel

You can travel within Australia with your prescribed medication as long as it’s kept in its original packaging with all pharmacy labels attached. It’s also recommended that all medications are stored in your carry-on baggage. 

Some Australian external territories don’t allow certain alternative medications, so if you’re travelling to somewhere like Norfolk Island or Christmas Island, we recommend checking their local laws. 

Your prescription is valid for use within Australia only. Therefore we cannot provide any advice on travelling overseas with your medication. The Therapeutic Goods Administration (TGA) provides further information around travelling overseas with your medication. If you intend to travel overseas with your medication, we recommend speaking to your regular GP about what options are available.