You can view your order history and manage your active orders in the patient portal through our partners at uMeds. Here you’ll find your order number, an outline of each product and an itemised receipt that you can download. You can also view the status of active orders. Once the order has been shipped by the pharmacy, you’ll be able to track it from here directly. 

Order history

To view your order history, follow the steps below:

1. Login to your Patient Portal.
   
   
2. Select “View orders” from the homepage or left navigation menu.
   
   
3. This provides detailed information about all past orders, and the status of any active orders.
   
   
   
   
4. Your active orders will display at the top and you can select the dropdown arrow to the right of your orders to view more information.
   
   
   
   

Order number

Your order number is a unique identifier that begins with “MPRS” and differentiates each of your orders. This can be found in your patient portal and is very useful when raising an enquiry about an order.

Follow the steps below to locate your order number:

1. Login to your Patient Portal.
   
   
2. Select “View orders” from the homepage or left navigation menu.
   
   
3. Your order number begins with “MPRS”. It will be displayed under your “Active orders” and “Past orders”.
   
   
   
   

Receipts

You can download an itemised receipt for any previous orders in your patient portal. This also includes the information required for private health insurance claims.

To do so, follow the steps below:

1. Login to your Patient Portal.
   
   
2. Select “View orders” from the homepage or left navigation menu.
   
   

5. Find the order you would like a receipt for and select “View receipt”.
   
   
   
   
6. This will open a PDF document which can be downloaded directly onto your device. 

Cancel an order

Orders can be cancelled and refunded only up until they’re dispensed from the pharmacy. If you would like to cancel an order you have paid for, please contact uMeds. 

Any orders that have been dispensed are not able to be cancelled or returned. This is because the medication that has been dispensed, cannot be re-dispensed to another patient.

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