You can view your order history and manage your active orders in the patient portal through our partners at uMeds.

Order number

To view your order number, please login to your patient portal or visit our delivery partner, uMeds' website for more information.

Split orders

Your order might be sent in multiple shipments if the pharmacy is waiting on additional stock to arrive from the warehouse. For more information, please visit our deliver partner uMeds' website.

Receipts

You can download an itemised receipt for any previous orders in your patient portal. This also includes the information required for private health insurance claims. To do so, please login to your patient portal or visit our partner, uMeds' website for more information.

Cancel an order

Orders can be cancelled and refunded only prior to being dispensed from the pharmacy. If you would like to cancel an order you have paid for, please visit our delivery partner uMeds' website and get in contact with them.

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