You can change some of your profile details in your patient portal. This includes your shipping address, phone number and patient portal password.
Please contact Alternaleaf if you’d like to change your name, date of birth, residential address or email address.
Residential address
It’s a requirement within Australia that all medication prescriptions must include a patient's residential address. This should match the address listed on your Medicare card, or Individual Healthcare Identifiers (IHI) record.
If your prescription doesn’t have a valid residential address listed, the pharmacy may be unable to dispense your medication, leading to delays with your order until a valid residential address is received.
If you currently have a PO Box or Parcel Collect address listed as your delivery address, please make sure you also have a valid residential address in our system. You can do this by emailing your full residential address to info@alternaleaf.com.au.
If you are travelling, or don’t have a fixed address, you can use the same address that is listed on your Medicare card or IHI record. This is separate to your delivery address. All orders placed through uMeds will still be sent to the delivery address which is listed on your profile in your patient portal, and displayed during checkout.
Update your delivery address
All orders will be delivered to the address listed on your patient profile, which can also be updated when creating an order.
To change your delivery address, follow the steps below:
- Login to your Patient Portal.
- Select “Profile” from the left navigation menu.
- Start typing your new address in the required field
- Select your address from the dropdown options. If you can’t find your address, choose the option “Enter address manually”.
- Select “Update Profile”.
Update your email address
You are unable to change your email address in your patient portal. To do so, please contact Alternaleaf.
Change your password
To change your password, follow the steps below:
- Login to your Patient Portal.
- Select “Profile” from the left navigation menu.
- Type in your current password, your new password and confirm your new password in the relevant fields.
- Select “Save changes”.
- You will see a confirmation message once saved.
Please use your new password when logging in to your patient portal.
Closing your account
To close your account and get discharged from the Alternaleaf clinic, please contact Alternaleaf and submit your request in writing. We will not accept verbal requests and you will be directed to provide a written request.
On discharge, all your prescriptions will be cancelled and you’ll receive a discharge letter via email within 2 business days.
Please note, the following issues with out partners at uMeds can delay your discharge:
- Any active orders
- Pending refund requests
- Pending product complaints
Making a complaint
The best way to lodge a formal complaint to Alternaleaf is to complete our formal complaint form and include as much detail as possible.
Your complaint will be escalated to our complaints team to investigate, and they will be in contact with you to provide a response.