Login issues

If you see an error when trying to login to your patient portal, use the following steps to resolve it:

• Ensure you are using the correct website link to login. Please note, this shouldn’t include “www”.
  
  
• Manually enter your username and password. Please make sure these are entered correctly and check for any missing characters, such as periods between your first and last name.
  
  
• If you have forgotten your credentials, the following link can be used to reset your password. Please make sure you are using the same email address linked to your patient profile.
  
  
• Clear your browser cache and cookies. Running old versions of the website can lead to access issues.
  Select your device below to find instructions on how to do this.

iOS devices
Android devices
Chrome

• Use a different browser, or try logging in through a private window.
  Select your device below to find instructions on how to do this.

iOS devices
Android devices
Chrome

Not receiving emails

• Check your spam, trash and junk folders.
  
  
• Check any other inbox categories, such as “Focused”, Social” or “Promotions”. 
  
  
• Search for any “Alternaleaf” or “uMeds” emails via the search bar.
  
  

Browser not supported

If you are using an older device or browser to access the Alternaleaf patient portal, you may be shown a message stating that the browser is not supported. 

We support the below browsers:

• Chrome: Version 87 and up
• Internet Explorer: Version 12 and up
• Edge: Version 88 and up
• Firefox: Version 78 and up
• Safari: Version 12 and up
• Opera: Version 90 and up

If your browser is older than the version listed above, you will need to update your browser before you can access the patient portal. Alternatively, you can access the latest version of most browsers by using a public computer, at a library or internet cafe.