All consultations can be self managed in your patient portal. You can book a new consultation, reschedule or cancel a consultation, view details of previous and upcoming consultations, as well as attend any scheduled consultations. 

Booking

To book a follow-up doctor consultation, follow the steps below:

1. Login to your Patient Portal.
   
   
2. Select “Consultations” from the navigation menu or “Book and view consultations" from the homepage.

3. If you have no upcoming consultations, there will be an option to “Book consultation”.
   
   
   
   
4. This will take you to a booking calendar. Select a date and time that works for you and choose "confirm" once selected.

Your consultation details will be updated in your patient portal and you’ll also receive an email confirming the date and time.

Attending

To locate your Coviu link and attend an upcoming consultation, follow the steps below:

1. Login to your Patient Portal.
   
   
2. Select “Consultations” from the navigation menu or “Book and view consultations" from the homepage.

3. If you have an upcoming consultation, there will be an option to “Start consultation”. Please note, this will only become active 10 minutes prior to your scheduled time.

This lets the nurse or doctor know that you are ready for your consultation, and from there they will initiate either a phone call or a video call with you.

Rescheduling

You can reschedule your consultation up until the scheduled booking time. To do so, follow the steps below:

1. Login to your Patient Portal.
   
   Select “Consultations” from the navigation menu or “Book and view consultations" from the homepage.

3. If you have an upcoming consultation, there will be an option to “Manage, reschedule or cancel your booking”.
   
   
   
   
4. Follow the prompts to reschedule your booking. 

Your consultation will be updated in your patient portal and you’ll also receive an email confirming the new date and time. In order to provide the most up-to-date availability for all patients, we kindly ask that you give as much notice as possible. There are currently no fees associated with rescheduling your consultation. 

Cancellations

You can cancel your consultation up until the scheduled booking time. To do so, follow the steps below:

1. Login to your Patient Portal.
   
   
2. Select “Consultations” from the navigation menu or “Book and view consultations" from the homepage.

3. If you have an upcoming consultation, there will be an option to “Manage, reschedule or cancel your booking”.

4. Follow the prompts to cancel your booking. 

You'll receive an email confirming the cancellation of your consultation. In order to provide the most up-to-date availability for all patients, we kindly ask that you give as much notice as possible. There are currently no cancellation fees.