Our nurses and doctors complete consultations via both phone and video call. We’ll provide you with a link to access the video call platform Coviu. You won’t need to download anything - selecting the link will simply place you in a virtual waiting room. You can find more information about Coviu.

If a video call isn’t suitable for you, you're welcome to complete your consultation over the phone instead. If you’re not present on the video call, the doctor will call the phone number saved on your profile. They’ll usually try twice, so please wait for another phone call if you've missed the first one.

Make sure the contact details on your profile are up to date. You can do this by selecting "Profile" from the navigation menu in the patient portal. It’s also worth checking that you don’t have private or unknown numbers blocked in your phone settings.

Costs

Follow-up doctor consultations cost $59. 

You won’t be charged until after you attend your consultation. If you have a credit or debit card on file, we’ll deduct the amount automatically. Otherwise, you’ll receive an invoice via email with the option to “Pay now”. You won’t be charged for consultations that didn’t go ahead. This includes if the doctor takes unexpected leave, or you accidentally miss your appointment.

Eligible concession card holders can receive 10% off Alternaleaf consultations. Learn more about eligible concession cards.

Follow-ups

We recommend seeing your Alternaleaf doctor every 6-8 weeks. Your doctor may recommend more frequent follow-ups depending on your personal circumstances. This allows the doctor to track your progress and make sure your treatment plan is working as intended. It’s also an opportunity for you to ask questions, or discuss potential changes to your prescription.

You’ll receive an email as a reminder to book in your follow-up consultation. It’s completely up to you if you choose to do this. Prescriptions usually remain valid for 6 months, depending on the doctor’s assessment of your circumstances. If you have an active prescription with remaining repeats, you can continue to place orders as normal.

Returning patients

If you haven’t seen your Alternaleaf doctor in over 8 months, you’ll need to contact us before booking in a follow up consultation. We’ll schedule a nurse call-back to complete an assessment, and organise an appointment for you.