Getting Started

Patient Platform

• How has the patient portal changed?
• How do I troubleshoot technical issues?
• How do I access my patient portal?
• What is the Alternaleaf Patient Portal?

About Alternaleaf

• How do I contact Alternaleaf?
• How can Alternaleaf help someone like me?
• Why choose Alternaleaf?
• Is Alternaleaf a real medical clinic?
• Can I access Alternaleaf even if I live remotely?

Consultations

• Why do I need a follow-up consult?
• What should I expect from an Alternaleaf consultation?
• Can I reschedule my consultation?
• Do I need a referral?
• How do I cancel my consult?
• How much do consultations cost?

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Eligibility

• What if I’m not eligible?
• Can my child be prescribed alternative medicine?

Legalities & Confidentiality

• What is an Authorised Prescriber?

Insurance & Benefits

• Does the Pharmaceutical Benefits Scheme cover alternative medicine?
• Does health insurance cover alternative medicine treatments?
• Can I claim my consultation through Medicare?

Medication & Prescriptions

• Which pharmacies does Alternaleaf work with?
• When and how do I order refill medication?
• How do I get a repeat prescription?
• How long does my prescription last?
• What will I be prescribed?
• What is alternative medicine?

Shipping & Dispensing

• How long does shipping take?
• Can I track my order?
• How much does shipping cost?
• Do you ship Australia-wide?

Concession Program

• Do you offer benefits to concession card holders?
• Do I qualify for the concession range?