If you see an error when trying to login to your patient portal, use the following steps to resolve it:
- Ensure you are using the correct website link to login. Please note, this shouldn’t include “www”.
- Manually enter your username and password. Please make sure these are entered correctly and check for any missing characters, such as periods between your first and last name.
- Clear your browser cache and cookies. Running old versions of the website can lead to access issues.
Select your device below to find instructions on how to do this.
iOS devices
Android devices
Chrome
- Use a different browser, or try logging in through a private window.
Select your device below to find instructions on how to do this.
iOS devices
Android devices
Chrome
If you are not receiving our emails, please check the following:
- Check your spam, trash and junk folders.
- Check any other inbox categories, such as “Focused”, Social” or “Promotions”.
- Search for any Alternaleaf or Montu emails via the search bar.